Fierce Conversations with Luis Gonzales

A leader's ability to communicate, especially during difficult conversations, is essential for her or his success. During this episode, Luis Gonzales shares numerous strategies on how to have these fierce conversations and still strengthen relationships, create a positive culture, and improve results.

Check out the full transcript here.

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About Luis Gonzales:

For 20 years, Luis Gonzáles worked for Ritz Carlton. He worked his way up from busboy to senior management and helped the company win the Malcom Baldridge award two times in less than 10 years. 

He is now a communications consultant, coach, and trainer, with more than 25 years’ experience in helping improve business outcomes for organizations.

He has successfully driven learning initiatives incorporating effective communication, cross-cultural communication, customer satisfaction and soft-skills training.

Currently, he works closely with CEOs, leaders, and individuals, positively impacting business outcomes through effective communication in global, multicultural, and remote work team settings.